If a resident has a complaint about the care that they are receiving or about any aspect of the running of the Home which is causing them concern, the resident should raise this with the proprietors who will take the complaint very seriously and undertake to investigate the complaint within 28 days and following the outcome of the investigation take appropriate action.
If you have complained to the registered Proprietors about your treatment here, or about any aspect of the running of the Home which is causing you concern, and are dissatisfied with the response from the registered Proprietors, you may wish to approach the Hampshire Care Association (Tel. (023) 8025 5794) or
It is open to you to complain to the Regulation Inspector at the Care Quality Commission responsible for this area who can be reached at:
CQC South East Region, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
Tel: 03000 616161 Fax: 03000 616171
The resident has the right to approach the Care Quality Commission at any time.
If the Resident is dissatisfied with the response from the Care Quality Commission he can complain to the Parliamentary Ombudsman. The Parliamentary Ombudsman will only deal with complaints that have been referred to him by an MP.